Inz9 takes every aspect of your personal data protection seriously. This document transparently explains how we collect, use, store and protect your information throughout your use of the platform, in line with international data protection standards.
Your data security is not merely a legal obligation — it is a trust we uphold with full dedication every day.
All data transmitted between your device and inz9 servers is protected with 256-bit SSL encryption — the same security technology used by leading banking institutions worldwide. Your personal information and financial transactions cannot be intercepted by any third party.
Inz9 upholds the principle that your data belongs to you. We do not sell, rent or disclose your personal information to any third party for advertising or marketing purposes without your explicit consent. Every instance of data sharing with partners has a clear and limited operational purpose.
You have full control over your personal data. At any time, you may request to access, correct, transfer, or delete your data. Our privacy team will process every request within 14 business days and provide a clear, detailed response.
Your data is stored in high-grade data centres with multi-layered physical access controls, 24/7 monitoring, and automatic backup systems. Our infrastructure is designed to ensure the availability and integrity of your data at all times, with regular independent security audits.
The inz9 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards including GDPR. Every data collection and processing activity is carried out within a lawful and transparent legal framework, giving you complete peace of mind as a user.
In the event of any security incident involving your data, inz9 is committed to notifying you within 72 hours of the incident being confirmed. We will clearly explain what data was involved, the steps taken, and the follow-up actions you need to take to protect yourself.
To provide you with a safe, personalized and seamless gaming experience on the inz9 platform, we need to collect certain categories of information. All data collection is carried out transparently and solely for the purposes stated in this policy.
Registration Information: When you register an inz9 account, we collect your full name, email address, mobile number, date of birth, gender, and preferred username. This information is used to verify your identity and confirm that you meet the platform's minimum age requirement.
KYC (Know Your Customer) Information: To meet legal compliance requirements and prevent fraud, we may request copies of identity documents such as a national ID card, passport or driving licence, as well as proof of current residential address.
Financial Information: Payment method details such as bank account numbers, digital wallet provider names, and deposit and withdrawal transaction history are collected for secure payment processing and financial compliance purposes.
Platform Usage Data: We record your gaming activity, wagering history, login dates and times, IP address, device type, operating system, and browser information. This data helps us improve platform performance and detect any suspicious activity.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, IC/Passport | Account verification & KYC |
| Contact | Email, phone number | Communication & notifications |
| Financial | Bank accounts, e-wallets | Payment processing |
| Technical | IP, device, browser | Security & improvements |
| Conduct | Game history, wagering | Personalised experience & responsible gaming |
Every piece of information we collect has a clear and legitimate purpose. inz9 never uses your data for purposes beyond the stated scope without obtaining your consent first.
Legal Basis: The processing of your data is carried out on several valid legal bases — including the performance of a contract (to provide our services), legal obligation (for regulatory compliance), legitimate interest (for platform security), and your consent (for marketing communications).
Inz9 does not sell your personal data to any third party. However, in operating a secure and legitimate platform, we need to share certain data with a limited and trusted set of partner categories.
Payment Processors: Required financial transaction information is shared with licensed payment service providers such as FPX, Touch 'n Go eWallet, and other digital wallet providers. All our payment processors are bound by strict data protection agreements.
Statutory Authorities: We may be legally required to disclose certain information to law enforcement authorities, regulatory bodies, or courts upon receipt of a valid order or warrant. Every such request will be carefully reviewed by our legal team.
Technology Service Providers: Companies that help us operate the platform — including cloud service providers, analytics tools and customer support systems — may have limited access to data required for their specific tasks only. All such providers are bound by strict confidentiality agreements.
Important: inz9 does not share your data with advertising companies, data brokers or any party that would use it for marketing purposes without your clear and revocable consent.
The inz9 platform uses cookies and similar tracking technologies to enhance your experience, secure your login session, and understand how the platform is used. The following are the types of cookies we use:
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect platform functionality and your gaming experience.
Protecting your data is the absolute top priority of inz9. We continuously invest in the latest security infrastructure and apply a layered approach to data protection. The technical and organisational security measures we implement include:
Two-Factor Authentication (2FA): We encourage all inz9 members to enable two-factor authentication in their account settings. This additional security layer keeps your account safe even if your password is compromised, by sending a unique verification code to your device each time you log in.
Inz9 retains your personal data only for as long as necessary to fulfill the original purpose of collection or to comply with applicable legal obligations. Typical retention periods are as follows:
When data is no longer needed and there is no legal obligation to retain it, we will securely delete or destroy it using industry-accepted methods.
As an inz9 user, you have the following rights regarding your personal data, which you may exercise at any time by contacting our privacy team:
How to Exercise Your Rights: Contact our privacy team via 24/7 Live Chat or send a written request to our support email address. We will process your request within 14 business days and provide a detailed written response.
The inz9 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process the personal data of children under the age of 18. Our registration process includes strict age verification, and we conduct KYC checks to ensure compliance with this age requirement.
Should we become aware that personal data of an underage individual has been collected without our knowledge through false information provided during registration, we will immediately delete that data and close the account without notice. Parents or guardians who suspect their child has registered an account without authorization are encouraged to contact our support team immediately.
The inz9 platform may contain references to third-party services such as game providers and payment gateways. While we carefully select our partners, inz9 is not responsible for the privacy practices of those external services.
Every third-party game provider integrated with our platform is subject to a data processing agreement that requires them to protect user data in accordance with the standards we set. However, we encourage you to read the privacy policy of each third-party service you use directly.
Inz9 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or platform enhancements. Any material changes will be communicated to you via your registered email or a prominent in-platform notification at least 14 days before the changes take effect.
The latest version of this Privacy Policy is always available on this page, and the "Updated" date at the top of the document will reflect each revision. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated terms.
Recommendation: We encourage you to review this Privacy Policy page regularly, especially after receiving update notifications from us. Ensure your registered email address remains active so you do not miss any important notices.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the inz9 privacy team is available to assist you at any time.
You may also refer to the FAQ us for answers to the most frequently asked questions about privacy and account security. For issues related to responsible gaming and self-protection, please visit the Responsible Gaming us.